The customer’s AR (Account Receivable) team communicated with their customers for outstanding payment via e-mails which is a manual process, in which AR team collects data of unpaid invoices with outstanding amount and due date, and then according to due date AR team sent e-mails to respective customers.

The AR team bifurcated e-mail based on due date in 4 types as follows.

1. Friendly Reminder (Due date between 1 and 10 days):

This is a simple friendly reminder e-mail which is sent to those customers who have invoices with due dates between 1 and 10 days.

2. 30 Days Past Due (Due date between 11 and 30 days):

This is an acknowledgement e-mail for payment, which is sent to those customers who have invoices with due dates between 11 and 30 days.

3. 60 Days Past Due (Due date between 31 and 60 days):

This is acknowledgement e-mail for payment, which is sent to those customers who have invoices with due dates between 31 and 60 days.

4. Past Due (Due date greater than 60 days):

This is an acknowledgement e-mail for payment, which is sent to those customers who have invoices with due dates greater than 60 days